What size range does Sussan stock?
Sussan currently stocks sizes 8 to 16 in most of our Apparel and XS to XL in Sleepwear.
Does Sussan accept Credit Card Payments over the phone?
Yes, Sussan does accept credit card payments over the phone as part of the "Phone Order" service.
Does Sussan have internet/online shopping available?
Sussan does not currently have online shopping.
I live hours away from the nearest Sussan store, how can I purchase stock?
If you know what it is that you would like to purchase, simply phone the nearest Sussan store and they will quite happily process your order as part of the "Phone Order" Service. "Phone Order" allows you to pay for your order via credit card. An additional $10 postage is charged on top of the price of your order and is delivered via Australian Air Express within 5 working days.
Will Sussan 'hold' garments for me?
Yes, Sussan will hold items for a maximum of three days.
Where are Sussan stores located?
Sussan Stores are located in most major retail strips and shopping centres. For more detailed information please see our Store Locator located on this site, or phone Customer Support on 1300 363 351.
Does Sussan have Layby?
Yes, Sussan does offer Layby. Layby runs for six weeks with payments to be made every two weeks. Upon laybying items, a 20% deposit will be required and if the layby is cancelled, a $5 cancellation fee will be charged.
Does Sussan have gift vouchers?
Sussan does offer a Gift Voucher service. Vouchers are available in any amount and are redeemable throughout all of Australia. Vouchers are non transferable and cannot be redeemed for cash. Vouchers are valid for a six month period and can be used in conjunction with any sale.
What is the Sussan refund/return policy?
Sussan offers refunds on items that are up to 12 months old provided that the garment has not been worn, washed and the original receipt is presented. If the customer does not have the original receipt, Sussan will offer an exchange or credit note on items up to 12 months old for the current value of the item, provided that the garment has not been worn or washed. Sussan will offer a full refund on goods that are deemed to be clearly faulty.
How can I find a size/style in another store?
Sussan offers a customer order service, whereby the store will phone other stores in their region to obtain your garment for you. This process usually takes about one to two weeks.
Can I get a discount at Sussan?
Sussan does not offer discount apart from special in store promotions.
Does Sussan have a facility for uniform purchases?
Sussan can place bulk uniform orders and a small discount for this can be arranged. It is advised that you place this order well in advance of when you need the garments.
How do I obtain a position at Sussan?
If you are interested in working for the Sussan Corporation it is advised that you send your resume to your nearest state office. Refer to our Recruitment section located on the website for more information.
What is the Sussan VIP Program
At Sussan we like to reward our best customers, so we have developed a VIP program that rewards you for shoppping with us and looking good. Membership is by invitation only and it's free. For more information visit your local Sussan store.
What if I want to take advantage of a great promotion but I can't get into store on the specified day?
If you want to take advantage of a great promotion or simply can't get into a Sussan store, the "Phone Order" service allows you the flexibility to purchase over the phone and pick up your products at a convenient time for you (within store trading hours).
