COVID STORE UPDATES

WE'RE EXPERIENCING SOME DELAYS


Customer Enquiries-
Our customer support team is working hard to respond to all enquiries as efficiently as possible. Please expect a response within 5-7 business days of lodging your enquiry with us.

Online Orders- Our etail team are experiencing delays in processing online orders. We do advise to expect delays outside our usual processing/shipping times, especially during busy sale periods online. You will receive a confirmation email once your order has been shipped.

Online Returns- Our returns teams have received a high volume of returns during this busy sales period and are working through processing all returns asap. Please allow 5-10 business days for your return to be processed once received back to us.

Thank-you for your patience

 

During this time, please check with your local store for trading hours.

 

NSW UPDATES

Due to recent government roadmap announcements, most NSW stores are re-opening from Monday 11th Oct.

Note: Pagewood re-opening 16th Oct, Crown St re-opening 22nd Oct and Warrawong re-opening 30th Oct.

We welcome our NSW customers back to store!

 

VIC COVID LOCKDOWN

Due to recent government announcements, VIC stores will be closed until further notice. 

See below VIC stores that have re-opened.

Bairnsdale, Belmont, Bendigo, Corio, Echuca, Geelong, Sale, Swan Hill, Shepparton, Traralgon, Wangaratta, Warrnambool, Wendouree.

 

You can still shop with us 24/7 online & stay connected with us on Facebook or Instagram.

However, please contact our Customer Support Team if you have any further questions. 

 

 

You are always our priority

We’ve made a few changes to how you can shop in our stores, so we can serve you safely.

  • Extended Returns In Store | 30 days once stores re-open in your region
  • Social distancing means that we will limit the number of customers in stores at one time. These numbers will be displayed on our storefronts
  • All stores have been extensively cleaned before reopening and fitted with hand sanitiser
  • Change rooms remain open during this time
  • We are accepting card, cash, gift card and VIP voucher payment types only


We are here to support our community and hope you all stay safe.

We’re in this with you.

Sussan

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