Shop Sussan

Within Australia and for Click & Collect orders, delivery will take approximately 3-5 business days. For regional areas, please allow up to 7-10 business days.

For International Orders, delivery will take approximately 7-10 business days.

Please note that parcels may also need to be processed through international customs, to enter your selected country.
We advise you to allow for this possible delay and any extra customs taxes or duties that may be incurred.

Yes, we ship to most countries worldwide including:

Australia, New Zealand, United Kingdom, Singapore, Canada, Hong Kong, Indonesia, Taiwan, Vanuatu, United Arab Emirates, Papua New Guinea, Japan, South Africa, Germany, Mauritius.

All International orders are sent via the Australia Post Express Courier International service. 

For International Orders, delivery will take approximately 7-10 business days.

Please note that parcels may also need to be processed through international customs, to enter your selected country.
We advise you to allow for this possible delay and any extra customs taxes or duties that may be incurred.

We will send you a confirmation email with a tracking number as soon as your order has been despatched. If you have placed a Click & Collect order, you will also receive an email from Australia Post once your order has been delivered to store. Please wait for this email before heading in to store.

Please note, gift card only orders are sent via Australia Post (Express Post) so you will not receive a tracking code in the confirmation email. If you want to check on the delivery of this order, please contact us.

If you haven’t received a confirmation email within 3 business days of placing your order, please contact us.

Yes, once your order is despatched, you can track it at anytime via http://auspost.com.au/track/.

On the day your order is despatched, we’ll send you a confirmation email which will include your tracking number. 

Please note, for Click & Collect orders, you will also receive an email from AusPost when your order is:

• Due for delivery 
• Successfully delivered to store for collection

If you haven’t received a confirmation email within 3 business days of placing your order, please contact us.

Your order will be delivered via Australia Post.

You should receive your order within 3-5 business days within Australia or 5-7 business days internationally. If your order has not been delivered within this time, please contact Australia Post, quoting the tracking number supplied to you in your confirmation email. You can also track the progress of your order online anytime at http://auspost.com.au/track/.

A signature will be required on delivery, so please make sure you provide an address where someone will be available to sign for the delivery.

If no one is available to sign for the delivery, your order will be forwarded to your local post office for collection. Alternatively, please leave delivery instructions at checkout if you wish for your order to be left unattended. 

Australian (local)

Shipping is free for online orders over $80 (after any discounts have been applied) or $9.50 for orders under $80

Shipping is free for gift card only purchases over $50 or $5 for orders under $50

Please note, VIP Vouchers/Promotional discount codes cannot be used to cover the shipping fee of your online order. 
Your order must still total $80 after any discounts have been applied to qualify for free shipping.

New Zealand

Delivery to New Zealand is free for orders over $100 (after any discounts have been applied) and $30 for orders under $100

Shipping is free for gift card only purchases over $80 or $5 for orders under $80

International

For International delivery, we charge a flat rate of $30 AUD

Shipping is a $5 flat rate for gift card only orders

Please note that our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.

Yes, we can deliver to your work address.

Please ensure the business name is added to the shipping address at checkout and that someone will be available to receive the order, as a signature will be required on delivery.

If there is a problem with your Sussan online order, please contact us straightaway with your contact details and we will follow up as soon as possible.

Please include as much detail as possible and your order number so we can investigate promptly.

Our Click & Collect service is currently unavailable at this time. (Please note, click and collect is currently unavailable).