Sussan

Within Australia and for Click & Collect orders, delivery will take approximately 3-5 business days. For regional areas, please allow up to 7-10 business days.

For International Orders, delivery will take approximately 7-10 business days.

Please note that parcels may also need to be processed through international customs, to enter your selected country.
We advise you to allow for this possible delay and any extra customs taxes or duties that may be incurred.

MOTHERS DAY DELIVERY 2019

Due to various promotional offers and events online, please expect delays outside our usual shipping times when purchasing now and in the lead up to Mothers Day. 
We apologise in advance for any inconvenience, please contact us if you have any questions about your order.

Last chance for Mothers Day deliveries is Sunday 5th May 2019. 

Please contact us for details on international delivery.

Yes, we deliver to most countries worldwide.

All International orders are sent via the Australia Post Express Courier International service. 

For International Orders, delivery will take approximately 7-10 business days.

Please note that parcels may also need to be processed through international customs, to enter your selected country.
We advise you to allow for this possible delay and any extra customs taxes or duties that may be incurred.

We will send you a confirmation email with a tracking number as soon as your order has been despatched. If you have placed a Click & Collect order, you will also receive an email from Australia Post once your order has been delivered to store. Please wait for this email before heading in to store.

Please note, gift card only orders are sent via Australia Post (Express Post) so you will not receive a tracking code in the confirmation email. If you want to check on the delivery of this order, please contact us.

If you haven’t received a confirmation email within 3 business days of placing your order, please contact us.

Yes, once your order is despatched, you can track it at anytime via http://auspost.com.au/track/.

On the day your order is despatched, we’ll send you a confirmation email which will include your tracking number. 

Please note, for Click & Collect orders, you will also receive an email from AusPost when your order is:

• Due for delivery 
• Successfully delivered to store for collection

If you haven’t received a confirmation email within 3 business days of placing your order, please contact us.

Your order will be delivered via Australia Post.

You should receive your order within 3-5 business days within Australia or 5-7 business days internationally. If your order has not been delivered within this time, please contact Australia Post, quoting the tracking number supplied to you in your confirmation email. You can also track the progress of your order online anytime at http://auspost.com.au/track/.

A signature will be required on delivery, so please make sure you provide an address where someone will be available to sign for the delivery.

If no one is available to sign for the delivery, your order will be forwarded to your local post office for collection. Alternatively, please leave delivery instructions at checkout if you wish for your order to be left unattended. 

Shipping is free for all online orders, including our Click & Collect service.

Please note that our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.

Yes, we can deliver to your work address.

Please ensure the business name is added to the shipping address at checkout and that someone will be available to receive the order, as a signature will be required on delivery.

If there is a problem with your Sussan online order, please contact us straightaway with your contact details and we will follow up as soon as possible.

Please include as much detail as possible and your order number so we can investigate promptly.

To ensure delivery before Christmas, please order online before December 16, 2018.

For International orders, Australia Post are reliant on the postal networks in other countries to deliver. As such, we recommend ordering as early as possible. Standard delivery takes approximately 7-10 business days.

Please note, during peak periods such as VIP sales, Mother's Day and Christmas, you may experience a delay in receiving your order. We apologise in advance for any inconvenience, please contact us if you have any questions about your order.


We also have an extended return period for Christmas orders and gift purchases made from our online store.
Customer will have until 5^th January 2019 to return back to our warehouse.

Yes, please read more about our free Click & Collect service here.