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Your right to a refund of purchase price
You are entitled to a refund for items you purchase from Sussan if the item is:
(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
(b) not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
(c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would,
AND you return the item within a reasonable time after purchase and provide Sussan with proof of purchase, such as your original Sussan receipt or bank statement. If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price but you will be entitled to exchange the goods or have them repaired.If you are entitled to a refund but you would prefer to exchange the item or receive a Sussan gift card of equivalent value to the item, Sussan is happy to exchange or give you the gift card instead of a refund.
Afterpay Returns
Afterpay is currently only available for online purchases within Australia at www.sussan.com.au, and not at Sussan stores. If you require a refund in line with our Returns Policy, all returns on purchases made via Afterpay must also be returned via post to the Sussan Online returns address, for a refund. Sussan stores cannot currently process exchanges or refunds with Afterpay. If you are returning a faulty or incorrect item where you have used Afterpay, please contact us in advance with your Sussan online order number, to arrange reply paid post.
With online refunds and/or in the event that an item from an Afterpay purchase cannot be fulfilled, your Afterpay balance will be reduced to reflect the new order total which can take up to 5 business days after the refund has been processed. For additional information please view the Afterpay terms here.
eBay Returns
All eBay orders must be returned within 30 days from the date you receive your order.
We cannot accept in-store returns for eBay and any orders must be returned via eBay.
All other Sussan refund policies apply.
Sussan 'Change of Mind Policy'
Sussan is not legally obliged to give refunds of the purchase price or gift cards on items, or exchange them, simply because you have changed your mind about the purchase.
However, under our own Sussan 'Change of Mind Policy', if you simply change your mind we do offer a refund, exchange or gift card of value equivalent to the purchase price for most items provided that:
(a) you return the item within 30 days from the date of purchase (or for online purchases, from the date you receive it. eBay purchases will need to be returned within 30 days); and
(b) the item is unworn and in its original condition; and
(c) all original labels and tickets are attached to the item; and
(d) you provide an original Sussan tax invoice as proof of purchase; and
(e) sale merchandise will only be exchanged, not refunded.
The Sussan 'Change of Mind Policy' does NOT apply under any circumstances to purchases of the following items:
(a) earrings;
(b) cosmetics;
(c) lingerie; or
(d) hosiery
Afterpay purchases, must comply with our full Returns Policy. You can also see additional information here. |
