1. What payment methods do you accept online?

We accept the following payments methods online:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • VIP Vouchers
  • Afterpay

Unfortunately, we do not accept Diners Club, cheques, money orders or Sussan gift cards in our online store.

2. I’m not sure if my payment went through, how can I check?

If the order confirmation page appeared after your payment and you received an order confirmation email then your payment has gone through.

If you’re still unsure, please check your online banking or bank branch for further information.

3. What happens to my voucher/promo code if I return my order?

Unfortunately, VIP Vouchers and Promo Codes are non-refundable, so please choose your items carefully when redeeming a voucher/promo code on your order.

For online orders, the discount amount is proportionately applied across each item purchased. The final amount refunded represents the original purchase price less the apportioned discount amount.

4. Do you accept phone payments?

We cannot accept phone payments for purchases in our online store.

5. What is Afterpay?

Afterpay offers instalment plans for online shoppers within Australia. The payment platform allows you to purchase in four equal instalments, due every fortnight. Simply choose Afterpay as your payment method at checkout. All of your payments are interest free when you pay on time and you will receive your online order straight away, based on our standard shipping time.

Afterpay is currently available for all purchases online with no minimum threshold and will be visible at the checkout page as a payment option.

Please note Afterpay is available online only.

For additional information on returns please see our returns policy here.

You can also view the Afterpay terms on their website here.

6. What do I need to begin using Afterpay?

  1. An Australian debit or credit card
  2. To be over 18 years of age
  3. To live in Australia
  4. You can set up an Afterpay account at checkout. Your application will be subject to Afterpay’s credit assessment.
 
7. How does it work?

At the checkout, simply select Afterpay as your payment method and you will be redirected to the Afterpay website to process and confirm your order.

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your nominated debit or credit card every fortnight.

8. What if I miss my payment?

For each payment that is missed, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. Please see Afterpay terms and conditions on their website here.

If you are going to have any issues with upcoming payment instalments please contact Afterpay in advance for assistance.

9. Who do I need to contact if I have a question about Afterpay?

For any queries about Afterpay, including payments, declined orders, or your Afterpay account, please email info@afterpay.com.au

10. What cards does Afterpay accept?

Afterpay currently accepts MasterCard and Visa credit and debit cards issued in Australia. Unfortunately Afterpay does not accept AMEX or any prepaid cards or foreign debit/credit cards.

11. When will my first payment be charged?

All new Afterpay customers are required to make their first payment at the time of purchase. You will no longer be considered a ‘new’ customer once you have fully paid off your first order and 6 weeks have passed since you placed that order.

For online orders under $500 placed thereafter, your first payment will only be deducted 2 weeks after your purchase and your last payment deducted 8 weeks after purchase. For all orders over $500, your first payment will always be deducted at the time of purchase.

We suggest you download the Afterpay App link for easy account access and management including viewing your orders, making payments and managing account details.

12. Can international customers use Afterpay?

Please note that Afterpay is currently only available for online purchases within Australia online at sussan.com.au. You must have an Australian credit card or debit card and address for billing and delivery.

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