All returns must comply with our full Returns Policy
Due to the temporary closures of our stores in various states, our online team are currently experiencing high volumes in returns parcels. Once your returns parcel is received, please allow up to 5 business days for the refund to be processed. To track your returns parcel, please enter the label tracking number here
For your convenience, online purchases can be returned at our Sussan stores for a refund or an exchange within 30 days of delivery in line with our returns policy
Please show your email confirmation as proof of purchase and our store teams will assist you further.
Any refunds will be credited against your original method of payment, excluding delivery charges & any promotional codes used.
Please note: In store purchases cannot be returned online and must be returned in store.
If you return your in store purchase online, it will be returned to your address.
- Go to the Aus Post Returns Portal to purchase your returns label.
- Fill out your return details and complete the payment of the returns label.
- You have the option of having your label emailed to you to print at home or the returns barcode to take to the post office and scan.
- Tick the relevant items on your returns slip and include in your parcel.
- Take your parcel to the post office, show your returns email and lodge the item at the counter.
Australia Post will then send up to 3 notifications to your email address to update you once your return is on its way. We strongly recommend retaining these details to monitor the journey of your return.Once we receive your return, we will process your refund within 2-5 business days and a confirmation will be emailed to you.
Refunds will be credited against your original method of payment, excluding delivery charges & any promotional codes used.
If you wish to make a return and use your own return satchel, you are more than welcome to do so. Please make sure to include all of your returns details inside.We also strongly recommend that you retain the tracking number for your returns parcel, as we do not accept responsibility for any returns that may be lost in transit.
Please direct your returns to the below address:
3 Norwest Ave
Please note: For faulty items, please contact our customer support team here for further assistance