Returns Policy

Your right to a refund of purchase price

You are entitled to a refund for items you purchase from Sussan if the item is:

(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
(b) not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
(c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would,

AND you return the item within a reasonable time after purchase and provide Sussan with proof of purchase, such as your original Sussan receipt or bank statement. If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price but you will be entitled to exchange the goods or have them repaired.

Sussan reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

If you are entitled to a refund but you would prefer to exchange the item or receive a Sussan gift card of equivalent value to the item, Sussan is happy to exchange or give you the gift card instead of a refund.

 

Sussan 'Change of Mind Policy'

Sussan is not legally obliged to give refunds of the purchase price or gift cards on items, or exchange them, simply because you have changed your mind about the purchase.

However, under our own Sussan 'Change of Mind Policy', if you simply change your mind we do offer a refund, exchange or gift card of value equivalent to the purchase price for most items provided that:

(a) you return the item within 30 days from the date of purchase (or for online purchases, from the date you receive it); and
(b) the item is unworn and in its original condition; and
(c) all original labels and tickets are attached to the item; and
(d) you provide an original Sussan tax invoice as proof of purchase; and
(e) sale merchandise will only be exchanged, not refunded.

The Sussan 'Change of Mind Policy' does NOT apply under any circumstances to purchases of the following items:

(a) earrings;
(b) cosmetics;
(c) lingerie; or
(d) hosiery

 

FULL PRICE RETURNS
In-store - Items can be refunded with proof of purchase within 30 days or exchanged for other items.

Online- Items can be returned online for a refund only with your order number as proof of purchase.

(All online returns are at the cost of the customer and we do not offer exchanges online)


SALE ITEM RETURNS

In-store- Items can be exchanged only within 30 days and we do not offer credit notes. 

Online- Items can be returned online for a refund only or can be returned in store for a refund or exchange.

(All online returns are a customer cost and we do not offer exchanges online)

Please note: We understand when purchasing sale items online, you do not have the opportunity to try on items, therefore this is why our online policy differs to in store in regards to purchasing sale items.

 

FAULTY ITEM RETURNS
If you have a faulty item, please contact our customer support team here for further assistance. 

For more information about how to return an online purchase, please visit our Help Centre.

For further details on Afterpay purchases, please see additional information on Afterpay's website here.

Please note: We do not accept exchanges or refunds in store, for online orders that have been purchased using Afterpay .

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