Sussan Website Terms of Use

These terms of use (Terms) govern your use of the Sussan Website and all related sites including but not limited to (the Website). Please read these Terms carefully.

BY USING THE WEBSITE YOU ARE ACCEPTING AND AGREEING TO THESE TERMS. You must not use this Website if you do not agree with these terms.

Sussan reserves the right to change these Terms at any time, please check at regular intervals for any changes. Continued use of the Website following any change to these Terms will be deemed acceptance of those changes.

1. Ownership

The Website and all content is operated and owned by Sussan Corporation Australia Pty Ltd (ACN 005 489 725), 11 Palmer Parade, Cremorne Vic 3121.

2. Pricing

All prices on the Website are displayed in Australian dollars and you will be charged in Australian dollars.

Pricing is subject to change without prior notice.

3. Orders

All orders submitted through the Website are subject to acceptance by Sussan.

Once you submit your order, you will receive an email to confirm receipt of your order. This email confirmation does not constitute an acceptance of the order or an offer to sell products. Sussan reserves the right to refuse an order for any reason. Sussan reserves the right to correct inadvertent errors, omissions or inaccuracies in relation to price, product availability, or product descriptions. Acceptance of all orders is subject to Sussan confirming availability and price for products ordered. If your order is rejected for any reason you will be given a full refund for any amount paid for the order.

Sussan only accepts your offer, and concludes the contract of sale for the product(s) ordered by you, when we despatch the product(s) and send an email confirming that the product(s) have been despatched to your nominated shipping address. Sussan may cancel your order (included orders accepted by Sussan) without any liability to you if any of the products in your order are unavailable, or there were any errors in price or product description on the Website at the time of placing your order, or due to technical errors in processing your order. If we cancel your order for any reason you will be given a full refund for any amount paid for the order.

If you have placed a Click & Collect order you will only be able to collect your order after you have received an email from Australia Post saying your order has been successfully delivered to your nominated store.  When collecting a Click & Collect order from store, you are required to supply a copy of your Sussan online order confirmation email with unique order number and photo identification. If you have not collected your Click & Collect order within 14 days of delivery to store, Sussan then reserve the right to return your Click & Collect order to stock and process a full refund for any amount paid for the order.

4. Intellectual Property

Unless otherwise indicated, Sussan owns all copyright of the material on the Website. All registered or unregistered trademarks used on the Website are the property of their respective owners.

All copyright, data, text, software, images, graphics, trademarks, logos, interfaces, photographs, and other intellectual property (Content) on the Website is owned, controlled by, or licensed to Sussan. Except for viewing the content for your own personal non-commercial use, Sussan does not grant you any rights to use the Website or content for any other purpose unless it expressly consents in writing.

5. Use of Website

When you access the Website, you agree that you do so on the following conditions: You may only use the Website and the Content on the Website for personal purposes unless Sussan provides express written consent.

You must not:

  • Access or attempt to access any part of the Website which is not designated for access by your password.(where applicable)
  • By any means copy, reproduce, republish, adapt, upload, link, post, frame, translate, transmit or distribute any part of the Website or any Content contained on the Website;
  • use the Website or any Content in any way that is unlawful, illegal or breaches the rights of Sussan or any third party;
  • Post, or transmit to the Website any abusive, obscene, threatening, defamatory, illegal or otherwise inappropriate material;
  • Do anything that imposes an unreasonable or disproportionately large load on the Website, or interferes or disrupts the Website or any network or other website connected to the Website;
  • Breach the security of the Website, test or scan the vulnerability of the Website, or make any unauthorised modifications to the Website;
  • Interfere with any other persons use or enjoyment of the Website;
  • Use any robot, spider, scraping device, deep link, or any other automatic tool or algorithm, or any manual process that performs the same function, to copy or use any content or any part of the content on the Website, or to reproduce or separately store or use such content;
  • Post or transmit any materials to the Website which breaches any laws relating to a person’s right to privacy or the export of personal data;
  • Post or transmit any materials to the Website which is incorrect or misleading;
  • Use the Website in any way that otherwise breaches these terms.

In addition to these terms, the Sussan Group Privacy policy applies to the use of the Website and various parts of the Website are subject to other terms and conditions. You should review these other terms and conditions carefully and not use the Website if you do not agree to these other terms and conditions.

Sussan may refuse access or edit or delete material posted by you in contravention of these conditions.

6. Third Party Websites

The Website contains links to other websites controlled by third parties (Third Party Websites).  Sussan is not responsible for any content on Third Party Websites nor does it endorse or approve such websites. If you choose to visit these Third Party Websites you do so at your own risk and should make your own enquiries before relying on any content contained on such Third Party Websites.

Sussan makes no representations about the quality or accuracy of material available on Third Party Websites, or that such material does not infringe the intellectual property rights of a third party.

7. Cookies

Cookies may be used on some areas of our Website. A cookie is a small file placed on a user’s hard drive which tracks website navigation. For example, a cookie can be used to store registration information so that a user does not need to re-enter it on subsequent visits. If you are concerned about cookies, most browsers have an option which permits users to refuse a cookie. A user can refuse a cookie and still fully navigate our website. In order to collect statistics we may anonymously log information, and identify categories of users by items such as domains and browser types.

8. Information and services at the site

Sussan updates the Website regularly, however, Sussan makes no representation as to the accuracy, currency or completeness of any information or services at the Website. All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk.

All information and services at the Website are provided on an “as is” basis. To the fullest extent permitted by the applicable law, Sussan excludes all terms, conditions and representations express or implied.

9. Indemnity

Sussan is not liable for any damages whatsoever including any special indirect or consequential damages resulting from loss of use of data or profits, whether in an action in contract, negligence or other tort, arising out of or in connection with access to this Site or the information contained in it. Sussan does not warrant that the Website will be uninterrupted or error free.

You should seek independent advice before acting on any material or information contained in this Website of any link to a third party web site and you must not provide any warranties to third parties in relation to the contents or performance of the Website.

10. Limitation of Liability

Sussan does not warrant or guarantee:

  • the accuracy or completeness of any information available on the Website;
  • that access to the Website will be uninterrupted or error free;
  • that any defects will be corrected immediately; or
  • that the Website will be free from viruses or other contamination.

Except where prohibited by law, Sussan will not be liable to you for any loss, damage, liabilities or claims and expenses that you may suffer due to use of the Website, including use of any information on it. You use the internet and the Website at your own risk.

11. Termination of Use

You may stop using the Website at any time for any reason.

Sussan reserves the right in its absolute discretion to suspend or terminate at any time the access to the Website of any user without notice for any reason, including but not limited to a breach of these Terms. The suspension or termination shall not affect either party’s rights or liabilities.

Sussan may disclose any information we may have about a user in relation to an investigation or allegation that your use of the Website is in breach of these Terms, or is in breach of law or other regulation. Sussan reserves its right to identify or bring legal action against any person who is breaching these terms, including obtaining injunctive relief.

12. Variation to Terms

Sussan may vary these terms at any time, and by continuing to use the Website you consent to any variations. Sussan will not notify of these variations and it is your responsibility to regularly check these terms for any variations.

13. Security

When using websites, the internet or third party networks or facilities, you are using networks, facilities and services that are beyond the control of Sussan. You assume all risk and liability of your use of the Website, the internet, or any such third party networks, including access to the Website via such media. Sussan recommends users review each website’s privacy statement before disclosing any personally identifiable information.

14. Outages

Sussan reserves the right to cease, interrupt or withdraw your access to the Website for any reason, including without limitation, for upgrades and maintenance of the site.

15. Severability

If any provision of these terms is found to be invalid or unenforceable by a court of law, it may be severed and will not affect the remainder of the agreement, which will continue in full force and effect and these terms will be deemed amended to replace, to the extent legally permitted, the rights and obligations contained in the invalid, illegal, or unenforceable provision. The invalidity, illegality, or unenforceability of any provision of these Terms will not constitute failure of consideration.

16. Governing Law

These terms are governed by the Laws of Victoria in Australia, and any dispute in relation to these terms or your access or use of the website will be the exclusive jurisdiction of the Courts of Victoria.

You are responsible for compliance with all laws and regulations applicable to your location.

17. Miscellaneous

If any of these terms are unenforceable or held to be invalid, the offending provision/s will be removed from these terms and the amended terms will remain in force.

Any failure by Sussan to act or enforce these Terms immediately will not be considered a waiver of Sussan’s right to take any such action.

18. Gift Card Terms & Conditions

All Sussan gift Cards purchased in NSW up until the 30th March 2018 are valid for 12 months from date of issue. Any Gift Cards purchased in NSW from the 31st March 2018 onwards will be valid for 3 years from date of issue. 

Sussan gift cards are valid for twelve months (excluding NSW) from date of issue and can be used in all our stores across Australia and not online as payment. Gift cards can be redeemed for merchandise only and not for cash, another gift card will be issued if total amount is not redeemed.

Please note Sussan gift cards are non-refundable, non-transferable and cannot be redeemed for cash. Gift Cards are treated as cash and cannot be replaced if lost or stolen

19. VIP Terms & Conditions

For full Sussan VIP Program Terms & Conditions, please click here.

20. $25 Gift Card Promotion

For every $100 you spend in one transaction, receive a $25 gift card. This excludes gift card purchases. Offer begins 22/10/18 and ends 29/11/18 and is valid for redemption until 5pm AEDST, December 5th 2018. This $25 gift card cannot be used in conjunction with other promotional vouchers, used to purchase a general gift card or exchanged for cash or refund. Lay-bys also excluded. Online customers who spend more than $100 in one transaction will receive an email version of their $25 gift (not a hardcopy with their order), within 24 hours of their order confirmtion. The $25 gift card issued in stores can also be redeemed online. 

21. Online Exclusive Offer - 20% Off Full Price Denim Jeans 

20% off all full price denim jeans Online Exclusive. This offer excludes denim jackets, skirts and shorts. Offer begins 06.00am Thursday 8th November 2018 AEST and ends 11.59PM Friday 9th November 2018 AEST. This offer is not available in stores.

22. 20% Off Full Price Offer

Offer begins online 9pm Thursday 22nd November 2018 AEDT and ends 11.59pm AEDT Saturday 24th November 2018.
Offer is available in stores Friday 23rd November 2018 and Saturday 24th November 2018.
This offer cannot be used in conjunction with any other promotional offer of discount currently running.Discount excludes BCNA product and gift card purchases.

Please note, during peak periods such as VIP sales, Mother's Day and Christmas, you may experience a delay in receiving your order. We apologise in advance for any inconvenience, please contact us if you have any questions about your order.

23. VIP Exclusive Offer - 20% Everything Promotion

You must be logged into your VIP account to receive this offer online. 
Sussan VIP customers who have signed up in store need to set up their online account when shopping online for the first time. 

Offer begins 07:00am Thursday 6th December 2018 AEDT online and starts in stores during normal trading hours on Thursday 6th December. Offer ends 11.59PM Saturday 8th December 2018 AEDT.

This offer cannot be used in conjunction with any other promotional offer or discount currently running. Your VIP membership card must be presented to receive this offer in store. To receive the discount online, VIP customers must be logged in to their VIP account. 
Discount excludes gift card and BCNA purchases. Items can be put on hold in store for a 24 hour period only. Please note, during peak periods such as VIP sales, Mother's Day and Christmas, you may experience a delay in receiving your order. We apologise in advance for any inconvenience, please contact us if you have any questions about your order.

Last updated December 2018