We've missed seeing you
Our teams are looking forward to welcoming you back. Thank you for your support and continued understanding during this time. As restrictions around the country begin to ease, we’re taking considered precautions to open stores. For the health and safety of our Sussan community, we welcome the chance to come together in a way that’s safe and secure.
Notice for Melbourne Metro stores: We are pleased to announce that Melbourne Metro stores will be re-opening from Wednesday 28th October with varying trading hours.
Please note, some stores will be trading Sundays but this is subject to change. Please contact your local store if you wish to shop on a Sunday, before your visit.
Change rooms are also now open, however are currently a no service area.
BELCONNEN, QUEANBEYAN, WODEN, TUGGERANONG
ALBURY, BANKSTOWN, BASS HILL, BATEAU BAY, BATHURST, BAULKHAM HILLS, BLACKTOWN,
BOWRAL, BROKEN HILL, BURWOOD, CARLINGFORD, CASTLE HILL, CENTRAL,
CHARLESTOWN, CHATSWOOD, CROWN STREET, DUBBO, ERINA, FIGTREE, FORSTER, GOSFORD, GREENWOOD
GRIFFITH, HAMILTON, HORNSBY, HURSTVILLE, KOTARA, LEICHHARDT, LISMORE, LIVERPOOL, MACQUARIE, MAITLAND, MANLY,
MARRICKVILLE, MENAI, MERRYLANDS, MIRANDA, NARELLAN, NOWRA FAIR, ORANGE, PAGEWOOD, PARK BEACH,
PORT CENTRAL, RHODES, ROSELANDS, SHELLHARBOUR, ST IVES, STANHOPE, SYLVANIA, TAMWORTH, TAREE,
TOP RYDE, TUGGERAH, WAGGA WAGGA, WARRAWONG, WARRIEWOOD, WARRINGAH, WINSTON HILLS
BROOKSIDE, BROWNS PLAINS, BURLEIGH HEADS, CAIRNS, CALOUNDRA, CAPALABA, CARINDALE, CHERMSIDE
COOMERA, HERVEY BAY, INDOOROOPILLY, IPSWICH, KAWANA, LOGANHOLME, MACKAY, NORTH LAKES, NOOSA,
PACIFIC FAIR, QUEEN STREET, REDCLIFFE, ROBINA, ROCKHAMPTON, SOUTHPORT, SPRINGFIELD, TOOMBUL, TOOWONG
TOOWOOMBA CENTRAL, TOWNSVILLE, TWEED HEADS, VICTORIA POINT
ADELAIDE, EDWARDSTOWN, GLENELG, GOLDEN GROVE, MARION, MT GAMBIER, TEA TREE, UNLEY, WEST LAKES
BURNIE, DEVONPORT, HOBART, LAUNCESTON, ROSNY
AIRPORT WEST, ALTONA, BAIRNSDALE, BALLARAT, BELMONT, BENDIGO, BENTLEIGH, BRANDON PARK, BRIMBANK, BROADMEADOWS, CAMBERWELL, CHADSTONE, COBURG, CORIO, CRANBOURNE, DONCASTER, EASTLAND, ECHUCA, ELSTERNWICK, FRANKSTON, FOREST HILL, FOUNTAIN GATE, GEELONG, GREENSBOROUGH, HIGHPOINT, KEYSBOROUGH, KNOX, MALVERN, MELTON, MILDURA, MOONEE PONDS, NORTHCOTE, NORTHLAND, ROSEBUD, SALE, SHEPPARTON, SOUTHLAND, SWAN HILL, THE PINES, TRARALGON, WANGARATTA, WARRNAMBOOL, WATERGARDENS, WERRIBEE, WENDOUREE
ALBANY, BOORAGOON, BULL CREEK, BUNBURY, CAROUSEL, FLOREAT, FORREST CHASE,
INNALOO, MANDURAH, MIDLAND, MORLEY, WHITFORD, WILLETTON
You are always our priority
We’ve made a few changes to how you can shop in our stores, so we can serve you safely.
- Social distancing means that we will limit the number of customers in stores at one time. These numbers will be displayed on our storefronts
- All stores have been extensively cleaned before reopening and fitted with hand sanitiser
- There will be no service in change rooms and these spaces will remain closed for now
- We are accepting card, cash, gift card and VIP voucher payment types only
As this trial evolves, so may our plans
As store hours are subject to change at short notice, we recommend that you call your local store (if it is featured above) for its opening hours that day. Please note that our Click & Collect service is currently unavailable at this time. If you’d prefer to stay at home, you can shop online with us 24/7. As this trial evolves, so may our plans. Please stay connected with us by subscribing to our emails or social media for the latest information. Remember that we have also extended our returns period, gift card expiry and active laybys, so you can take your time planning your visit.
We hope to see you soon and thank you for your understanding.
Making things easier - Customer Service Support
In store and online returns extended
We have extended our return period from 14 days to 30 days for both in store and online purchases. You can read more about our returns policy here.
VIP $50 Vouchers - Expiry extended to 6 months
We will continue to mail $50 VIP vouchers to customers once they reach 500 points. We are extending the expiry of all valid $50 VIP vouchers from 3 months to 6 months during this time. You can also use your $50 voucher online for any purchase.
Gift cards – extended expiry
If you have a gift card that expired during our temporary store closure, we will honour the current value of the gift card until December 2020.
We’ll extend any active laybys until November 15th 2020. Please contact our Customer Support team if you have any questions. There will be no cancellation fee during the temporary store closures.
We are here to support our community and ask you all to stay safe.
We’re in this with you.