Recent Updates

We've missed seeing you

Select Sussan stores in NSW, SA and VIC are reopening on a trial basis, Tuesday-Saturday 10-4pm.

Our teams are looking forward to welcoming you back. Thank you for your support and continued understanding during this time. As restrictions around the country begin to ease, we’re taking considered precautions to open stores. For the health and safety of our Sussan community, we are planning to reopen these select stores on a trial basis. We welcome the chance to come together in a way that’s safe and secure.

We are opening some Sussan stores in NSW, SA and VIC with limited hours: Tuesday - Saturday 10-4pm:

VIC STORES

ALTONA, BAIRNSDALE, BALLARAT, BELMONT, BENDIGO*, BENTLEIGH, BRANDON PARK, BRIMBANK, 
CRANBOURNE, CHADSTONE, COBURG, CORIO, DONCASTER, EASTLAND, ELSTERNWICK,
ENDEAVOUR HILLS, EPPING, FRANKSTON, FOREST HILL, FOUNTAIN GATE, GEELONG, GREENSBOROUGH,
KARINGAL, KEYSBOROUGH, KNOX, LONSDALE ST, MALVERN, MELTON, MILDURA, MOONEE PONDS,
MORWELL, NORTHCOTE, NORTHLAND, PRAHRAN, ROSEBUD, SHEPPARTON,  SOUTHLAND, THE GLEN, 
TRARALGON,  SWAN HILL, THE PINES, WAVERLEY GARDENS,  WATERGARDENS, WANGARATTA, WARRNAMBOOL

SA STORES

ADELAIDE, EDWARDSTOWN, GOLDEN GROVE, MT GAMBIER, TEA TREE, WEST LAKES

NSW STORES

ASHFIELD MALL, BANKSTOWN, BASS HILL, BATEAU BAY, BATHURST, BAULKHAM HILLS, BLACKTOWN,
BOWRAL, BROADWAY, BROKEN HILL, BURWOOD, CAMPBELLTOWN MALL, CASTLE HILL, CENTRAL,
CHARLESTOWN, CHATSWOOD, CROWN STREET, DUBBO, ERINA, FIGTREE, FORSTER, GOSFORD, GRAFTON,
GRIFFITH, HAMILTON, HORNSBY, HURSTVILLE, LISMORE, MACARTHUR, MACQUARIE, MAITLAND, MANLY,
MARRICKVILLE, MENAI, MERRYLANDS, MOSMAN, NOWRA FAIR, ORANGE, PAGEWOOD, PARK BEACH, RHODES
ROSELANDS, SHELLHARBOUR, SINGLETON, STANHOPE, SYLVANIA, TAMWORTH, TAREE, TOP RYDE, TUGGERAH,
WAGGA WAGGA, WARRAWONG, WARRIEWOOD, WARRINGAH

We will announce new stores as we open them in each state, with more details made available on this page each week.

*Store only open Thursday-Saturday at this time

You are always our priority

We’ve made a few changes to how you can shop in our stores, so we can serve you safely.

  • Social distancing means that we will limit the number of customers in stores at one time. These numbers will be displayed on our storefronts
  • All stores have been extensively cleaned before reopening and fitted with hand sanitiser
  • There will be no service in change rooms and these spaces will remain closed for now
  • We are accepting card, gift card and VIP voucher payment types only

As this trial evolves, so may our plans

As store hours are subject to change at short notice, we recommend that you call your local store (if it is featured above) for its opening hours that day. If you’d prefer to stay at home, you can shop online with us 24/7. As this trial evolves, so may our plans. Please stay connected with us by subscribing to our emails or social media for the latest information. Remember that we have also extended our returns period, gift card expiry and active laybys, so you can take your time planning your visit.

We hope to see you soon and thank you for your understanding.

Please continue to stay safe.

Online Orders and Delivery - Update

Please allow a little more time to receive your orders

Our warehouse teams are working hard to pack all orders while maintaining a safe social distance at this time. Please allow approximately 5-7 days for your order to be processed by our team and we will be sure to let you know once it has been sent. You will receive a confirmation email once your parcel has left our warehouse.

Parcel delivery may take longer than usual

Orders are also taking longer to be received due to delays with Australia Post’s parcel service. Please follow your order tracking details when you receive your shipping confirmation email from us. You can see our usual shipping and delivery information here. 

Thank-you for your patience and understanding.

Making things easier - Customer Service Support

In store and online returns extended
We have extended our return period from 14 days to 90 days for both in store and online purchases. You can read more about our returns policy here

VIP $50 Vouchers - Expiry extended to 6 months
We will continue to mail $50 VIP vouchers to customers once they reach 500 points. We are extending the expiry of all valid $50 VIP vouchers from 3 months to 6 months during this time. You can also use your $50 voucher online for any purchase.

Gift Cards - Extended Expiry
If you have a gift card that is due to expire during our temporary store closure, we will honour the current value of the card until October 2020

Laybys
If you have a layby with us, we will extend any active laybys until July 2020. There will be no cancellation fee during the temporary store closures.

We are here to support our community and ask you all to stay safe.

We’re in this with you.