Recent Updates

We've missed seeing you

Our teams are looking forward to welcoming you back. Thank you for your support and continued understanding during this time. As restrictions around the country begin to ease, we’re taking considered precautions to open stores. For the health and safety of our Sussan community, we are planning to reopen these select stores on a trial basis. We welcome the chance to come together in a way that’s safe and secure.

Notice for Melbourne Metro stores: All stores below marked ^ will be temporarily closed from 9th July 2020 until further notice, due to recent government announcements. Stores in Victoria that will remain trading are marked in bold. 

VIC Customers - Please note if your current return expiry is approaching, we are happy to honour a further extension of 90 days to return your purchase once stores re-open in Melbourne Metro areas.

We are opening selected Sussan stores across ALL STATES with limited hours. Please note, some stores will be trading Sundays but this is subject to change. Please call your local store if you wish to shop on a Sunday, before your visit:

ACT

BELCONNEN, QUEANBEYAN, WODEN, TUGGERANONG

NSW

ALBURY, BANKSTOWN, BASS HILL, BATEAU BAY, BATHURST, BAULKHAM HILLS, BLACKTOWN,
BOWRAL, BROKEN HILL, BURWOOD, CARLINGFORD, CASTLE HILL, CENTRAL,
CHARLESTOWN, CHATSWOOD, CROWN STREET, DUBBO, ERINA, FIGTREE, FORSTER, GOSFORD, GRAFTON, GREENWOOD
GRIFFITH, HAMILTON, HORNSBY, HURSTVILLE,  KOTARA, LEICHHARDT, LISMORE, LIVERPOOL, MACQUARIE, MAITLAND, MANLY,
MARRICKVILLE, MENAI, MERRYLANDS, MIRANDA, NARELLAN, NOWRA FAIR, ORANGE, PAGEWOOD, PARK BEACH,
PORT CENTRAL, RHODES, ROSELANDS, SHELLHARBOUR, ST IVES, STANHOPE, SYLVANIA, TAMWORTH, TAREE,
TOP RYDE, TUGGERAH, WAGGA WAGGA, WARRAWONG, WARRIEWOOD, WARRINGAH, WINSTON HILLS

QLD

BROOKSIDE, BROWNS PLAINS, BURLEIGH HEADS, CAIRNS, CALOUNDRA, CAPALABA, CARINDALE, CHERMSIDE
COOMERA, HERVEY BAY, INDOOROOPILLY, IPSWICH, KAWANA, LOGANHOLME, MACKAY, NORTH LAKES, NOOSA,
PACIFIC FAIR, QUEEN STREET, REDCLIFFE, ROBINA, ROCKHAMPTON, SOUTHPORT, SPRINGFIELD, TOOMBUL, TOOWONG
TOOWOOMBA CENTRAL, TOWNSVILLE, TWEED HEADS, VICTORIA POINT

SA

ADELAIDE, EDWARDSTOWN, GLENELG, GOLDEN GROVE, MARION, MT GAMBIER, TEA TREE, UNLEY, WEST LAKES

TAS

BURNIE, DEVONPORT, HOBART, LAUNCESTON, ROSNY

VIC

ALTONA^, BAIRNSDALE, BALLARAT, BELMONT, BENDIGO, BENTLEIGH^, BRANDON PARK^, BRIMBANK^, CHADSTONE^, COBURG^, CORIO, CRANBOURNE^, DONCASTER^, EASTLAND^, ECHUCA, ELSTERNWICK^, ENDEAVOUR HILLS^, FRANKSTON^, FOREST HILL^, FOUNTAIN GATE^, GEELONG, GREENSBOROUGH^, KARINGAL^, KEYSBOROUGH^, KNOX^, MALVERN^, MELTON^, MILDURA, MOONEE PONDS^, NORTHCOTE^, NORTHLAND^, ROSEBUD^, SALE, SHEPPARTON,  SOUTHLAND^, SWAN HILL, THE GLEN^, THE PINES^,TRARALGON, WANGARATTA, WARRNAMBOOL, WATERGARDENS^, WERRIBEE^, WENDOUREE

^Closed due to local area lockdown from 09/07/2020 until further notice

WA

ALBANY, BOORAGOON, BULL CREEK, BUNBURY, CAROUSEL, FLOREAT, FORREST CHASE,
INNALOO, KARRINYUP, MANDURAH, MIDLAND, MORLEY, OCEAN KEYS, WHITFORD, WILLETTON

You are always our priority

We’ve made a few changes to how you can shop in our stores, so we can serve you safely.

  • Social distancing means that we will limit the number of customers in stores at one time. These numbers will be displayed on our storefronts
  • All stores have been extensively cleaned before reopening and fitted with hand sanitiser
  • There will be no service in change rooms and these spaces will remain closed for now
  • We are accepting card, gift card and VIP voucher payment types only

As this trial evolves, so may our plans

As store hours are subject to change at short notice, we recommend that you call your local store (if it is featured above) for its opening hours that day. Please note that our Click & Collect service is currently unavailable at this time. If you’d prefer to stay at home, you can shop online with us 24/7. As this trial evolves, so may our plans. Please stay connected with us by subscribing to our emails or social media for the latest information. Remember that we have also extended our returns period, gift card expiry and active laybys, so you can take your time planning your visit.

We hope to see you soon and thank you for your understanding.

Please continue to stay safe.

Making things easier - Customer Service Support

In store and online returns extended
We have extended our return period from 14 days to 90 days for both in store and online purchases. You can read more about our returns policy here

VIP $50 Vouchers - Expiry extended to 6 months
We will continue to mail $50 VIP vouchers to customers once they reach 500 points. We are extending the expiry of all valid $50 VIP vouchers from 3 months to 6 months during this time. You can also use your $50 voucher online for any purchase.

Gift Cards - Extended Expiry
If you have a gift card that is due to expire during our temporary store closure, we will honour the current value of the card until October 2020

Laybys
If you have a layby with us, we will extend any active laybys until July 2020. There will be no cancellation fee during the temporary store closures.

We are here to support our community and ask you all to stay safe.

We’re in this with you.