VIP Program Terms & Conditions

These Terms and Conditions form the basis of the Sussan VIP program and are effective 1st June, 2004.

1.      Membership 

1.1    Only individuals may be members of the VIP program. Membership is free. A person who is invited to become a member can apply in the ways provided by Sussan; and will be bound by these Terms and Conditions, as varied from time to time, upon acceptance by Sussan (for written application forms) or upon the member using their VIP member card or entering into any transaction that would, give rise to VIP points. These Terms and conditions will apply to all VIP transactions, whether before or after these Terms and Conditions become binding.

1.2    Sussan may refuse any application.

1.3    Points will not be credited until these Terms and Conditions have become binding.

1.4    VIP member cards are issued on the basis of one card per individual.

1.5    VIP membership will become effective on the date of card issue and points will be credited from this date. Purchases made prior to joining the VIP Program are not eligible to receive points.

1.6    A member must notify Sussan immediately of any change of address or of a lost or stolen membership card. Sussan is not liable for any delay in replacing a membership card or for any unauthorised use of a membership card.

1.7    Sussan may terminate a membership in the VIP program without notice for any reason including, without limitation, if the member: 

  • Fails to comply with these membership Terms and Conditions;
  • Abuses any privilege accorded to the member under the VIP program;
  • Supplies any misleading information or make any misrepresentations to Sussan in connection with the VIP program; or
  • If the member does not use their membership card for a continuous period of 12 months or dies or becomes bankrupt .

1.8    A member may terminate their membership in the VIP program at any time by giving written notice to Sussan. Upon receipt of such notice the members contact details will be noted on the Sussan VIP program database as closed.

1.9    Membership cards are not credit or charge cards, are not transferable, and remain the property of Sussan.

1.10 Membership cards must be presented for all transactions, including; purchases, returns and lay-by deposits.

1.11 Any tax, liability, or duty arising from a member’s participation in the VIP program is the responsibility of the member.

2.      Earning points 

2.1    Points will be credited to a members account for purchases by the member of qualifying goods or services from Sussan. Points may also be credited to a members account for promotional and incentive programs offered by Sussan from time to time.

2.2    In order to obtain points, a member must notify Sussan before the transaction concludes that the purchase is a VIP one and must present their membership card at point of sale.

2.3    When making a VIP program transaction the member will earn 1 (one) VIP point for every dollar spent and the points will be calculated daily.

2.4    VIP points earned for lay-by purchases will be awarded after the final lay-by payment.

2.5    VIP points cannot be earned from the redemption of Sussan credit notes, gift vouchers and discount vouchers.

2.6    Points and the rights they confer cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these Terms and Conditions. Points have no cash or monetary value.

2.7    VIP Points cannot be earned for gift card purchases.


3.      Claiming an award – VIP voucher 

3.1    Members must earn a total of 500 VIP points within a rolling 12 month period to be eligible for a ward. 500 VIP points equal 1 (one) $50 VIP voucher. The voucher will automatically be sent via mail with 500 points being deducted from your point balance, deducting the oldest points first.

3.2    VIP Vouchers will only be made available in the name of the member.

3.3    VIP Vouchers are offered at the absolute discretion of Sussan and Sussan reserves the right to withdraw, cancel, vary or in any way change at any time without notice any of the vouchers offered or advertised as available.

3.4    Where necessary VIP vouchers will be posted or delivered, to the current address of the member shown in Sussan records. Sussan is not liable for any loss, theft or damage to any award in the course of post or delivery. If Sussan agrees to replace a lost or stolen VIP voucher, the member shall comply with such conditions as Sussan imposes.

3.5    If a VIP voucher is lost or stolen, Sussan may issue a substitute voucher upon receiving satisfactory evidence regarding the circumstances under which the voucher was lost or stolen. In this instance, the member must contact Sussan in writing and supply a statutory declaration outlining their circumstance.

3.6    VIP vouchers are non-transferable and cannot be exchanged for gift cards or credit notes.


4.      Other deductions of points

4.1    In addition to deductions for awards claimed, Sussan will deduct from the points balance in a member’s account any points credited in error and any points relating to a transaction which is cancelled or reversed or where a refund is given.

4.2    Any points which are not used by the member in claiming an award within 12 months after the points were credited to that account will expire and will be deducted from the points balance in a member’s account.

5.      General

5.1    Sussan reserves the right to make any changes at any time without prior notice and at Sussan’s absolute discretion, to these Terms and Conditions. Susan will attempt to notify members of any changes but shall not be liable in any way for failure to do so.

5.2    The Sussan Group Privacy Policy forms part of these Terms and Conditions, but shall prevail over these Terms and Conditions if they are inconsistent in any respect.

5.3    Sussan also reserves the right to make any changes at any time without prior notice and in their absolute discretion to the goods and services which are qualifying Sussan goods and services and the number of points which members will receive as a result of acquiring such goods and services.

5.4    Sussan reserves the right to suspend or terminate the Sussan VIP program at any time without prior notice. Sussan will not be liable for the suspension or termination of the Sussan VIP program on any account whatsoever including (without limitation) for any points balance in a members account at the time of suspension or termination.

5.5    A notice shall be deemed to be given by Sussan to a member if it is sent to the postal or email address of the member appearing in the Sussan VIP program database.

5.6    In these Terms and Conditions “Sussan” means Sussan Corporation. (ABN 79 772 682 378) or its authorised representatives, and “Sussan VIP program” means those arrangements by which a member collects points by purchasing qualifying goods and services and thereby qualifies for awards under these Terms and Conditions.